Chocolate Machine Repair & Servicing

HCF offer comprehensive repair and maintenance support for SELMI Chocolate Machines in the UK and the Republic of Ireland. We have three full time SELMI trained engineers based at our Head Office in London (Cricklewood where we hold stock of most critical parts. Most non-stock parts are available at SELMI and are shipped within a couple of days.

 

Meet The Team:

Michal Rulisek - Senior Field Service Engineer

Valentin Tomas - Field Service Engineer

Rudi Phillips - Service Support Manager

 

How To Get Help

Rudi is the first point of contact for all Service & Support Issues or Parts requests. His email is service@homechocolatefactory.com and If necessary, you can all him in the office on +44 208 450 1523

If you have an issue you wish to report, please send Rudi an email outlining the issue & include the following information:

• Machine Model

• Serial Number/Year

• Company Name

• Contact Name/Telephone Number

If an engineer visit is required, he will send you an estimate of the likely costs involved.

Online Support for HCF SELMI Customers is Free of Charge however if you need a visit, Rudi will give you several options based on the following services. Once you have decided which service you require, he will send you a formal estimate for you to approve.

 

New Annual Service Contracts

We are pleased to announce the introduction of Annual Service Contracts for SELMI machines. Priced based on the number of machines that you have, the Annual Service Contract includes the following:

• Annual servicing of each machine complete with full Health Check Report indicating any advisory action required.

• 10% Discount on Parts & Labour related to machines covered under the contract

• Upgrade to Premium Service (i.e. call out within 5 working days) at Standard Service Rates *

• No Call Out Fee for carrying out work recommended in Health Check Report

 

To get a quotation, please email service@homechocolatefactory.com

Include the following information

• Company Name

• Contact Name & Telephone Number

• List of Machines to be covered with Year and Serial Numbers

* Not available in Northern Ireland or Republic of Ireland